Terms of Use

Welcome to the website of Urban Medical Limited (“UM”). The terms “we”, “us”, “our” and “ours” when used in these Terms and Conditions of Use mean UM and its holding company. The terms “you”, “your” and “yours” when used in these Terms and Conditions of Use mean any user of this website. Please read these Terms and Conditions of use carefully before using this website. By accessing this website, you agree to be bound by these Terms and Conditions of Use, and agree that you are responsible for compliance with any applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trade mark law.

1. Use of the site

1.1 You agree to use this website for personal and non-commercial use only and shall not post or transmit through the website any material which violates or infringes in any way upon any intellectual property rights, proprietary rights or confidentiality obligations of others; which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable; which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. In particular, you agree not to upload or transmit through this website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer.

1.2 You agree to comply with all applicable laws, statutes, ordinances and regulations ("Applicable Laws") regarding your use of this website. You recognise the global nature of the internet and you understand that the Applicable Laws may be of a jurisdiction other than your own and you agree that compliance with Applicable Laws is your sole responsibility. We recommend that you seek legal advice on your own account if you are unsure what Applicable Laws comprise.

1.3 You agree that you shall at all times provide true and accurate details in all registration / application / enquiry forms you submitted to us on this website.

1.4 You agree to indemnify and hold us and our respective officers, directors, agents and employees, harmless from and against any losses, claims, liabilities, damages, demands, costs and expenses (including all reasonable legal fees), incurred or suffered by us in connection with or arising from your breach of these Terms and Conditions of Use and/or your use of this website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement that may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right to assume exclusive defence and control of any such claim or action.

2. Website Contents

All information, data, text, music, sound, photographs, graphics, software, video, messages or other materials displayed on or available through this website (collectively the “Content”) are our properties or are licensed to us and are protected by copyright, trademarks, service marks, patents or other proprietary rights and laws. Unless you are expressly authorized by law, you must not modify, alter, publish, transmit, redistribute, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part without our prior written consent.

3. Disclaimer

3.1 This website provides general information about UM and its various services and activities. Whilst we have endeavoured to provide such information, features or other content on this website current as at the date of publication and accurate, they are provided without warranties or representation of any kind (express or implied). In particular, no warranty or representation, express or implied, regarding accuracy, adequacy, completeness, timeliness, non-infringement, reliability, freedom from computer virus, security, merchantability or fitness for a particular purpose, that materials on this website are appropriate or available for use in any other jurisdictions is given in conjunction with such information, material or service. You agree that your use of this website is entirely at your own risk and it is your responsibility to evaluate the accuracy and completeness of all information, statements, opinions and other material on this website or any linked websites.

3.2 To the fullest extent permitted by Applicable Laws, UM excludes all liability for any direct, indirect, incidental, special, punitive or consequential damages, including but not limited to, damages for loss of profits, goodwill, data or other intangible losses resulting from or arising out of your use, or the inability to use this website, even if we have been advised of the possibility of such damages.

4. Revisions and Errata

4.1 We reserve the right at any time to modify or discontinue, temporarily or permanently, this website or any part thereof with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of this website or any part thereof.

4.2 We do not warrant that any of the materials on this website is accurate, complete, or error free including but not limited to technical, typographical, or photographic errors. We may make changes to the materials contained on this website at any time without notice but do not make any commitment to update the materials.

5. Links to Third Party Websites

5.1 This website may contain links to third party websites, services, goods or advertisements. We do not monitor the contents of the linked websites and have no control over the linked websites. We are not responsible for the content or material of any linked website or any links contained in a linked website, or any changes or updates to such linked websites. These linked websites provide in this website should not be considered or construed as an endorsement or verification of such linked websites or the contents therein by UM.

5.2 The contents of this website, and of third party websites linked herein, are copyrighted by relevant parties and all rights are reserved. We shall not be liable for any losses incurred or damages suffered by any person as a result of any actual or alleged infringement of copyright or other intellectual property rights or your dealings with any website linked to this website.

6. Personal Data Privacy

Any personal data as defined in the Personal Data (Privacy) Ordinance (Cap.486) you supply to us when you use this website will be used in accordance with UM’s Privacy Policy Statement.

7. Terms and Conditions of Use Modifications

We may from time to time make changes, alter or modify this Terms and Conditions of Use without notice to you. The latest Terms and Conditions of Use will be posted on this website, and you should always review these Terms and Conditions of Use prior to using this website to ensure that you have a current understanding of the Terms and Conditions of Use under which you are permitted to access this website. If you cannot access the Terms and Conditions of Use via the Internet, we can provide a copy of the most recent Terms and Conditions of Use to you by e-mail or facsimile upon request. You will be legally bound by the updated or amended Terms and Conditions of Use from the first time that you use this website after we put the changes online.

8. No Medical or Healthcare Advice

8.1 Any medical or healthcare information provided by us on this website is for reference or educational purposes only and we do not warrant that such information will meet your health or medical requirements. Furthermore, our website is not intended for use in diagnosing or treating medical or health conditions, and is not a substitute for qualified professional medical or healthcare advice and should not be treated as such. You should always seek advice from a qualified medical professional or other healthcare service provider with any questions you may have regarding a medical or health condition.

9. Turnaround time of Tests

9.1 We retain the interpretation of the turnaround time listed on the webpage, and the turnaround time is only applicable to the working days of Urban Medical. Saturday afternoon sessions, Sundays and public holidays are not valid working days.

9.2 In case of some special circumstances, such as inclement weather, laboratory machinery accidents, etc., the test turnaround time may need to be extended. The test turnaround time specified does not apply.

10. Termination

We may terminate your access to and use of all or part of this website with or without notice to you.

11. Refusing Service

We reserve the right to refuse service to anyone, without providing any reasons.

12. Governing Law

Any claim relating to this website shall be governed by the laws of Hong Kong and you agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.

13. Contact Us

Should you have any questions regarding these Terms and Conditions of Use or any other services or technical matters, you may contact us by writing to 11/F, 168 Queen’s Road Central, Central, Hong Kong or by e-mailing us at [email protected] or by calling our Customer Service Hotline at (852) 3708 1878. We will endeavour to respond promptly to all communications.